FAQ
Welcome to our Frequently Asked Questions (FAQ) page! Here, you’ll find answers to common queries about our product. We’ve compiled a list of the most frequently asked questions to help you get the information you need quickly and easily. If you can’t find what you’re looking for or if information is missing, please let us know by writing us an email (info@helpany.com), and we will be happy to answer all your questions.
Why should a care facility use Helpany?
Helpany offers facilities advanced tools designed to assist in fall prevention and provide valuable well-being information about residents, all while respecting privacy by not using cameras. Utilizing Helpany may help facilities reduce costs, enhance revenue, mitigate liability risks, and promote healthier outcomes for residents.
How many devices (Paul) are recommended per apartment?
- Studios receive 1 Paul
- 1-bedroom apartments receive 2 Pauls
- 2-bedroom apartments receive 3 Pauls
For optimal coverage, place one Paul in the bedroom or the room where the resident spends most of their nighttime and another in the room where they spend most of their daytime, such as the living room or kitchen.
Are there APIs available?
Yes.
Is there a Dashboard in addition to the App?
Yes.
What occurs if the Wi-Fi connection is lost?
Should there be an interruption in the internet connection, the devices will process the information once the connection is restored. In the event of a prolonged internet disruption (lasting more than an hour), you will get notified over the app.
Does the device have any cameras inside?
No. The device is radar-based and does not include a video camera. It uses radar technology without image processing, ensuring privacy and protecting residents’ dignity.
Does Helpany replace the nurse call system?
No, Helpany is a complementary system designed to enhance fall prevention efforts.
Can family members also use the Helpany app?
Yes, care facilities can grant access to family members, allowing them to check on their loved one’s well-being.
How is the device (Paul) installed?
The device can be set up in two ways:
- Plug and Play: Simply place the device on a piece of furniture and plug it in.
- Fixed Installation: Mount the device on the ceiling for a more permanent setup.
How long does it take to install each device?
Installation is straightforward and typically takes about 2-5 minutes for a plug & play setup in a room.
Do care facilities need to configure the devices?
No configuration is needed. Facilities only need to assign the devices to a resident’s apartment. There is no calibration or pre-learning required; simply connect to Wi-Fi and assign the device to the resident’s apartment.
How do caregivers get trained to use Helpany?
We offer all staff access to the Helpany Academy, our self-paced online training platform. It’s designed to make onboarding and continued learning simple, fast, and effective. Caregivers can complete short modules at their convenience, covering everything from using the app and devices to interpreting alerts and reports. This approach ensures that your team is always confident and ready—without the need to coordinate in-person training sessions.
What level of radio emission does your radar produce?
Our radar has been officially certified by the Federal Communications Commission (FCC) following comprehensive testing conducted by an independent laboratory. This testing was a prerequisite for obtaining formal equipment authorization from the FCC.
Importantly, the radar emits exceptionally low levels of radio frequency energy. According to FCC filings, it operates at only 0.38% of the permissible exposure limit defined by regulatory standards.
For context, the radar’s emissions are significantly lower than those of typical WiFi signals commonly present in residential or community environments. When evaluating radio frequency exposure, WiFi technology poses a substantially higher emission level than our radar-based solution, Paul.
